Customer Service Executives

A Customer Service Executive ensures outstanding to customers of a specific company. He/she makes sure that all needs of companies are aptly met. Customer Service Executives manage day-to-day functions of customer support department. They establish standards and protocols to be used by the team to promote utmost customer satisfaction. We understand the pivotal role of a Customer Service Executive in an organization and make all efforts to provide with experienced professionals who would fulfill the following responsibilities: - Answer calls promptly and professionally to supply valuable information related to products and services, obtain details of complaints, and/or take / cancel orders. - Preserve records for customer interactions and transactions - Recording details (big and small) of inquiries, complaints, and comments - Record all actions taken - Process orders, forms and applications. - Follow up to ensure that appropriate actions were taken on customers' complaints and/or requests. - Refer unresolved customer grievances or special requests to designated departments to make sure further investigation is done. When it comes to ensuring an efficient interface between client and customers, an organization is dependent on the expertise of a Customer Service Executive. At Maximum Facility Services Pvt. Ltd. we provide candidates with outstanding communication skills and interpersonal skills. They prefer candidates who can handle stress well. It is important for our candidate to possess the following skills to qualify for the post: - Excellent listening skills - Ability to think/decide quickly (and prudently) - Capable of making wise and calculative recommendation or solution to the customer's problem - A clear and pleasant speaking voice - Fluency in English - Active problem solving skills - Excellent interpersonal skills - Ability to handle pressure